Legal

Privacy Policy

Last updated: 05-05-2026

Introduction

Multisynaptech B.V. (“we”, “us”, or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit www.multisynaptech.com or use our services.

Personal data we collect

We may collect and process the following data:

Identity data: name, surname
Contact data: email address, phone number
Business data: company name, project details
Account data: login credentials, account preferences
Technical data: IP address, browser type, device info
Usage data: pages visited, actions on the website
Marketing data: preferences for receiving communications

How we collect data

We collect data when you:

Fill in contact forms
Register for an account
Use our services
Subscribe to newsletters
Interact with our website (cookies & analytics)

Legal basis for processing (GDPR)

We process personal data based on:

Consent (e.g., newsletters)
Contractual necessity (service delivery)
Legal obligations
Legitimate interests (business improvement, security)

How we use your data

We use your data to:

Provide and manage services
Create and manage user accounts
Communicate with you
Send marketing emails (if consent is given)
Improve website performance
Ensure security and prevent fraud

Cookies & tracking

We use cookies and similar technologies, including:

You can manage your cookie preferences via your browser or cookie banner.

Analytics tools (e.g., Google Analytics)
Functional cookies for login and usability
Marketing cookies (if applicable)

Data sharing

We do not sell your data. We may share data with:

All third parties are GDPR-compliant or bound by data processing agreements.

Hosting providers
Analytics providers
CRM and email marketing tools
Legal authorities when required

International data transfers

If data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs).

Data retention

We retain personal data only as long as necessary:

Account data: as long as the account is active
Contact data: up to 2 years after last interaction
Legal data: according to statutory requirements
For legal data in healthcare, statutory retention periods apply.

Your rights (GDPR)

You have the right to:

Requests can be sent to: privacyofficer@multisynaptech.com

Requests under the GDPR are handled within the legally established timelines. If no specific timeline applies, we use a maximum period of 3 months.

Access your personal data
Correct inaccurate data
Request deletion (“right to be forgotten”)
Restrict or object to processing
Data portability
Withdraw consent at any time

Information Security Policy

Multisynaptech B.V. maintains a formal Information Security Policy in accordance with ISO 27001 and NEN 7510 standards. This policy describes the measures we take to ensure the confidentiality, integrity, and availability of information, including healthcare-related data. The Information Security Policy is available for review upon request.

Requests can be submitted via: info@multisynaptech.com

Data security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

Complaints

If you believe your data is not handled correctly, you have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).